Job Title: Fulfillment Manager

Location: On-Site at Camp because I said I would (Walhonding, OH)

Salary: $48,000 - $53,000 per year

Travel Requirements: Up to 10% (occasional travel to events if needed)

Work Hours: Full-time, some evenings and weekend hours required

About Because I Said I Would:

Because I said I would is a social movement and 501(c)(3) nonprofit organization dedicated to the betterment of humanity through promises made and kept. We are changing lives through programs teaching resiliency skills and mental health habits in schools, correctional institutions, and at our 92-acre summer camp and retreat center. Our commitment extends to hosting over 100 events annually and managing a range of products to fund our nonprofit and charitable work.

Benefits:

• 100% employer-paid health insurance
• Generous PTO Policy: Personal PTO, Medical PTO, Volunteer PTO & paid holidays
• Employer-provided technology
• Employer-provided life insurance, STD/LTD
• 403(b) retirement plan – dollar for dollar match
• Staff retreats with professional development, trainings, & fun activities (concerts, dinners out, etc.) at our beautiful 92-acre lodge retreat
• Access to avant-garde technology use in your everyday work: project manager Kanbanchi, ChatGPT, Salesforce, and more!
• Ability to make a serious impact on humanity through our programs & company mission/vision

Role Overview:

The Fulfillment Manager, reporting directly to the CEO, is instrumental in managing logistics for over 100 annual events and handling product sales at these events. This role encompasses a wide range of responsibilities from coordinating with event organizers and shipping vendors to managing inventory, coordinating event volunteers, and our online retail store. The fulfillment manager will oversee 1 direct report and both on-site and event volunteers.

Responsibilities:

• Collaborate with internal and external event organizers to ensure all merchandise and resource table needs are met for over 100 events annually.
• Manage event planning calls, coordinate shipping information, establish point of contact, evaluate events merchandise needs based on event attendance.
• Oversee order processing for post-event sales.
• Recruit, schedule, and train volunteers for staffing the resource table at events nationwide.
• Coordinate 6 volunteers per speech using Salesforce to send mass emails.
• Assist volunteers with pre-event and during event issues (including on-call support for weekend events).
• Maintain up-to-date Salesforce records related to fulfillment and volunteer management.
• Partner with shipping vendors to guarantee timely and accurate delivery of merchandise and resources.
• Oversee the fulfillment process for products and promise cards, ensuring timely delivery based on order volumes.
• Generate reports on profit/loss and implement sales strategy for events, factoring in costs and other relevant metrics.
• Cost-analysis of suppliers, clients, and third parties to support event and product needs.
• Monitor inventory levels and forecast needs, placing orders with vendors as necessary.
• Develop and execute new product lines and marketing strategies.
• Manage customer communications across multiple channels to ensure satisfaction.
• Oversee the operation of the online retail store, ensuring its success.

Qualifications:

• 5+ years of logistics and inventory management including analysis of shipping costs
• Associate’s or Bachelor's degree in Business, Logistics, Supply Chain Management, Marketing or related field preferred, or equivalent professional experience
• Proficiency in managing events and vendors.
• Ability to work flexible hours, including on-call availability for event emergencies.
• Capacity to lift 35 - 60 pounds.
• Exceptional organizational skills and the ability to handle multiple projects simultaneously.
• Detail-oriented, resourceful, and able to work in a fast-paced environment.
• Strong communication skills and ability to engage with diverse audiences.
• Knowledge of Salesforce, inventory software or other CRM.
• Computer skills: Google environment (professional use), knowledge of spreadsheet and analysis (Googlesheets, Excel)
• Passion for the Mission: Alignment with the mission and values of Because I Said I Would, demonstrating a genuine commitment to making a difference.

Because I said I would looks for three core competencies in their employees:

• Ability to keep promises
• Passion for humanitarianism
• An entrepreneurial attitude

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

because I said I would is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable law. Employment decisions are based on qualifications, merit, and business need.

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Walhonding, OH 43843 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person