JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Client Success Associate - Mid-Market Institutional CRE Investors We are looking for an exceptional Client Success Associate to join JLL’s Debt Management System (DMS) team. In this client-facing role, you will build and nurture strong partnerships with mid-market institutional commercial real estate investors, championing their success and maximizing their value from our DMS platform. You’ll also play a key role in supporting our Client Success Manager with strategic enterprise accounts, directly contributing to outstanding client experiences and the growth of our platform. Key Responsibilities Relationship Management Develop comprehensive knowledge of each mid-market client's business model, portfolio structure, and strategic objectives using our client profile template Conduct bi-annual strategic reviews to align our services with evolving client goals Manage client relationships through regular check-ins based on client-specific cadence Serve as the primary point of contact for assigned mid-market accounts Client Onboarding & Training Facilitate personalized onboarding with the Implementation team Conduct weekly check-ins during onboarding and bi-monthly or monthly check-ins thereafter Deliver customized training sessions for different departments within client organizations Ensure clients have access to our Internal Knowledge Base Proactive Support Monitor system health checks and performance reports Analyze monthly usage analytics to identify optimization opportunities Coordinate with the Product Support team for technical issue resolution Maintain transparent communication around challenges before they impact deliverables Performance Tracking & Reporting Track and improve key client KPIs including System Adoption Rate, Feature Utilization Depth, and Time-to-Value Prepare quarterly business reviews showcasing system usage analysis and value delivery Identify and document portfolio optimization opportunities through system analytics Contribute to improving Client Retention Rate and Net Promoter Score metrics Qualifications Bachelor's degree in Business, Finance, Real Estate or related field 2-4 years of client success, account management, or customer support experience Understanding of commercial real estate industry and debt instruments preferred Strong communication skills with emphasis on relationship building Experience with CRM platforms and project management tools Ability to balance multiple client relationships simultaneously Proven problem-solving abilities and attention to detail Estimated compensation for this position: 72,000.00 – 72,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Charlotte, NC, Chicago, IL, Los Angeles, CA, Seattle, WA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.