NHMG CMA Virtual

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Job Summary

NHMG Certified Medical Assistant

The Certified Medical Assistant - Virtual will function in a virtual care center setting and is part of a remote care team which collaborates with physicians, mid-level providers, staff, and other health care professionals to provide the best care across the health care continuum. This role serves as an integral member of the health care team who works to ensure safety, best practice and high-quality standards of care are maintained across the continuum.

Schedule: 8:00AM-5:00PM, Monday -Friday

Location: Remote

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

  • Education: High School Diploma or GED, required. Must be a graduate from an accredited Medical Assistant Program that includes an externship in a clinical setting; Medical Assistant curriculum must include pharmacology and medication. A fully online medical assistant program for the entire curriculum is not approved. Certification/registry must be obtained by the last day of the sixth month of hire, and education agreement signed. Certification/registration accepted: CMA with the American Associate of Medical Assistants (AAMA), CCMA with the National Health Career Association (NHA), RMA with the American Medical Technologists (AMT), American Registry of Medical Assistants (NHCWA), National Center for Competency Testing (NCCT), National Association for Health Professionals (NAHP) and RMA with the American Registry of Medical Assistants (ARMA). Alternative Work Experience (for eligibility to take NHA, ARMA, NHCWA, NCCT, NAHP or AMT exams, if not already certified or registered on hire): Applicant shall be employed as a supervised medical assistant for a minimum of one (1) year (NHA or NHCWA) within the last three (3) years, for a minimum of two (2) years (NCCT, NAHP), for a minimum of three (3) years (ARMA), for a minimum of five (5) years (AMT) of the last 7 years (with no more than 2 of those years as an instructor in a post-secondary medical assistant program). Or a graduate of an Accredited School of Professional Nursing. Experience must include both clinical (including medication administration) and administrative duties.
  • Experience: Clinical experience in ambulatory setting, required.
  • Licensure/Certification: Current certification as CMA, RMA, or CCMA, required.
  • Additional Skills (required):
    • Appropriate customer service, effective and appropriate customer relations, verbal and non-verbal communication techniques, interpersonal relationship skills, conflict resolution, critical thinking, and computer literacy. Ability to successfully complete generic and department specific skills validation and competency testing. Has the ability to interpret information and identify each patient's requirement for care relative to his/her age specific need. Has the knowledge and skill necessary to modify care according to patient(s) age.
    • Ability to successfully complete generic and department specific skills validation and competency testing.

Job Opening ID

97278
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...