[Remote] Customer Services Support Dispatch Operator (After Hours) - Remote

October 27, 2025

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Note: The job is a remote job and is open to candidates in USA. Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Services Support Dispatch Operator will be responsible for the end-to-end planning and deployment of field resources, ensuring customer commitments are met in a dynamic environment.

Responsibilities

You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
You own customer communications E2E for all service events.
You navigate complex discussions with customers when scheduling appointments.
You manage and apply prioritization logic that aligns with customer commitments.
You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Skills

A Bachelor’s degree or equivalent experience.
Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
Ability to support complex projects and determine the critical path to improve timely performance is essential
The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
Strong organizational and time management skills with exceptional attention to detail is required
The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
Knowledge of SAP is preferred but not required
Customer facing experience is preferred
Experience in medical device or healthcare environment preferred

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time

Company Overview

Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens. It was founded in 1847, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.siemens-healthineers.com.

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