ThermoFisher Scientific Customer Service Representative I - (U.S. Remote) in Alachua, Florida

October 27, 2025

Other Jobs To Apply

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer. Location: US - Remote Schedule: Monday-Friday, 9:30am - 6:00pm Local time Home Office : Wired Ethernet connection to internet is required (no Wi-Fi) As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include: Responding promptly and efficiently to customer inquiries via phone, email, or chat Resolving customer complaints and ensuring customer satisfaction Processing orders, forms, applications, and requests accurately and promptly Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with internal departments to ensure customer needs are met Identifying and assessing customers' needs to achieve effective solutions Providing product information and recommendations to customers Maintaining a high level of product knowledge to assist customers effectively To be successful in this role, you must possess the following qualifications and skills: A proven track record of delivering flawless customer service Excellent communication and interpersonal skills Excellent problem-solving skills and a customer-centered approach Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in using customer service software and tools Equivalent experience or a high school diploma; additional certification or training is a plus Home Office: Wired Ethernet connection to internet is required (no Wi-Fi) What sets this opportunity apart is our commitment to fostering an inclusive and collaborative work environment. At Thermo Fisher Scientific Inc., we value diversity and believe that a diverse workforce drives innovation and success. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life. We are also committed to providing reasonable accommodations and adjustments to individuals with disabilities to ensure their equal participation in the recruitment and selection process. If you require any accommodations or adjustments, please let us know, and we will be happy to assist you. Join our exceptional team and be a part of our mission to make a positive impact on the world. Apply now and seize this unique opportunity to grow professionally and contribute to a world-class organization! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Source link

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...